Frequently Asked Questions

Look for a suitable range of medical services, clear consultation fees, qualified doctors, secure handling of your health information and a clear process for follow-up care. You can also check a doctor's registration and ask how your consultation details can be shared with your regular GP.

Yes, an online doctor may prescribe antibiotics when clinically appropriate. However, antibiotics are not suitable for every infection, and some symptoms may require an in-person examination or further tests. The doctor will decide whether prescribing is appropriate after assessing your condition.

ExpatDoc Online offers GP consultations for €40 and a student rate of €30. Other services start at €25. The right option depends on the type of medical help you need.

At ExpatDoc Online, a prescription refill consultation costs €25 for up to 10 minutes. The consultation fee covers the medical assessment, not necessarily the cost of the medication. A prescription is issued only when clinically appropriate.

Yes. You can arrange an online GP consultation by video or phone to discuss new symptoms, ongoing health conditions and everyday medical concerns. ExpatDoc Online offers online consultations for people living in Ireland, subject to appointment availability and clinical suitability.

Compare the services offered, consultation prices, appointment availability and the doctor's qualifications. Make sure the service explains what happens after your consultation, including any follow-up care, prescriptions or referrals that may be appropriate.

Doctors practising medicine in Ireland must meet the applicable registration requirements. You can check a doctor's registration through the Irish Medical Council register. All consultations at ExpatDoc Online are conducted by IMC-registered medical practitioners.

The price depends on the provider and whether you use a public or private service. ExpatDoc Online charges €40 for a standard GP consultation of up to 15 minutes and €30 for eligible students. People with a medical card may be entitled to GP services without a consultation fee at participating providers, subject to the scheme's rules.

Appointment arrangements depend on the GP practice or healthcare provider. Online consultations also need to meet the applicable professional and clinical standards. If you use an online doctor who is not your regular GP, it is important to support continuity of care by sharing relevant information with your usual doctor.

Yes. Consultations, records and messages are handled on secure, encrypted platforms in line with Irish data protection regulations and Medical Council standards.

Refunds depend on the service booked. Full details are set out in the Refund Policy section of our Terms and Conditions.

We take all feedback seriously. Our Complaints Procedure in the Terms and Conditions explains how to raise and resolve an issue.