Frequently Asked Questions
Navigating your health can bring up a lot of questions. Here are straightforward answers to our most common inquiries.
ExpatDoc Online is an Irish telemedicine service offering online GP consultations, prescriptions, medical certificates, mental health support, travel health advice and specialist referrals, tailored for expats, international students and the wider community in Ireland.
Yes. Every doctor on our team is registered with the Irish Medical Council.
Book through the website and attend by secure video call. The doctor can provide advice, prescriptions, referrals and medical certificates as needed.
Yes. The doctor reviews your medical history to confirm the medication is still safe and suitable, then sends the prescription to your chosen Irish pharmacy.
Yes. We provide confidential consultations for stress, anxiety, depression and mood disorders with Irish-based doctors trained in remote mental health assessment.
Yes. Digital certificates are issued promptly after a consultation and are accepted by employers, educational institutions and authorities in Ireland.
No. For regulatory and safety reasons, consultations are only available to patients physically located in Ireland.
Travel vaccine assessments, malaria prevention advice, and guidance on travel-related allergies and anaphylaxis.
Yes. Our doctors issue referrals for laboratory tests, radiological imaging and specialist consultations.
Yes. Consultations, records and messages are handled on secure, encrypted platforms in line with Irish data protection regulations.
Same-day or next-day appointments are usually available, subject to demand.
Refunds depend on the service booked. Full details are set out in the Refund Policy section of our Terms and Conditions.
We take all feedback seriously. Our Complaints Procedure in the Terms and Conditions explains how to raise and resolve an issue.
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